Eagle City Cars

Eagle City Cars

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Eagle City Cars

Eagle City Cars

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Who we are

At Eagle City Cars, we are committed to safeguarding the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable laws.

By using our services, you agree to the terms outlined in this Privacy Policy.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

What data we collect

To provide safe and efficient transportation services, we may collect the following data:
Personal Information: Name, phone number, and email address.
Location Data: Pickup and drop-off locations.
Payment Details: Billing information and transaction history.
Device Information: IP address, device type, and app usage data (if applicable).
Communications: Feedback, inquiries, or complaints submitted to us.

How We Use Your Data

Service Provision:
     To book, confirm, and complete rides.
Customer Support:
      To respond to your inquiries and provide assistance.
Safety and Security:
     To ensure the safety of passengers and drivers.
Payment Processing:
      To manage billing and verify payments.
Service Improvement:
      To analyze data for improving our services.
Legal Compliance:
     To meet regulatory requirements, including tax and legal obligations.

Sharing Your Data

We may share your data with trusted third parties, such as:
Drivers: To facilitate ride bookings and pickups.
Payment Processors: For secure transactions.
Technology Providers: For dispatch systems, GPS tracking, and customer support platforms.
Regulatory Authorities: If required by law or for legal claims.
We ensure that all partners comply with GDPR and only use your data as necessary to provide our services.

Data Security

Your data’s security is our priority. We employ measures such as:
Encryption of sensitive information during transmission.
Secure servers for data storage.
Access controls to limit data visibility to authorized personnel.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described above or as required by law. For instance:
Ride data is retained for [X years] for legal and accounting purposes.
Payment information is securely stored as required for audits and tax filings.

Your Rights

Under GDPR, you have the following rights regarding your data:
Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete data.
Erasure: Request deletion of your data when no longer necessary.
Restriction: Limit how your data is processed.
Portability: Obtain a copy of your data in a structured, commonly used format.
Objection: Opt out of certain processing activities, such as marketing.
To exercise these rights, please contact us at [contact email or phone].We retain your personal data only for as long as necessary to fulfill the purposes described above or as required by law. For instance:
Ride data is retained for [X years] for legal and accounting purposes.
Payment information is securely stored as required for audits and tax filings.

Marketing Communications

We may send you promotions or updates about our services. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Phone: 01332 200 100
Address: 8 Macklin St, Derby DE1 1LE
We are registered with the Information Commissioner’s Office (ICO) and committed to resolving any data privacy concerns promptly.