Eagle City Cars
Eagle City Cars
Eagle City Cars
Terms and Conditions of Eagle City Cars
These Terms and Conditions as stated below govern your use of Eagle City Cars’ services. By booking a ride with us, you agree to abide by these Terms. Please read them carefully.
1. Booking and Confirmation
When booking a ride with Eagle City Cars, customers must provide accurate details such as pickup location, destination, and contact information. Bookings can be made via phone, website, or mobile app. Once a ride is confirmed, a notification with details will be sent. We reserve the right to refuse or cancel bookings in cases of incorrect information or unforeseen circumstances. Bookings are subject to driver availability, and while we strive to meet your needs, delays due to traffic or operational constraints may occur.
2. Ride Services
We offer transportation services tailored to meet customer needs, including intra-city rides, airport transfers, school runs, and hospital visits. All rides are subject to availability and are provided as per the route and instructions shared at the time of booking. Passengers must be ready at the specified pickup location to avoid delays. While we aim to provide a smooth and efficient service, passengers are responsible for ensuring they meet their schedules, especially for time-sensitive travel like airport transfers.
3. Charges and Payments
Fares are calculated based on distance, time, and applicable surcharges, including tolls or waiting time. Customers will be informed of the estimated fare at the time of booking. Payments can be made via cash, credit/debit cards, or digital wallets. Additional charges may apply for special requests, delays caused by the passenger, or damage to the vehicle. A receipt will be provided upon request.
4. Cancellation and Refund Policy
Cancellations are free if made within the allowed timeframe (e.g., [X] minutes before the ride). Late cancellations or no-shows may incur a fee. Refunds for rides canceled ineligible for free cancellation will be processed within [X] business days. Refund requests for service dissatisfaction will be reviewed on a case-by-case basis.
5. Data Collection and Privacy
We collect customer data, including name, contact information, and ride details, for service purposes. All data is processed under GDPR and the UK Data Protection Act 2018. We ensure the security of your personal information and do not share it with unauthorized third parties. Customers can access, update, or request deletion of their data by contacting us.
6. Driver Conduct
Our drivers are trained professionals committed to providing courteous and safe service. They are required to adhere to all traffic laws and maintain professional behavior throughout the journey. If a driver behaves inappropriately or fails to meet service expectations, customers are encouraged to report the incident to our customer service team for investigation.
7. Vehicle Standards
All vehicles in our fleet are regularly maintained to ensure safety and comfort. Vehicles undergo periodic inspections and meet legal and environmental standards. Cleanliness and functionality are a priority, and any issues with vehicles during a ride should be reported immediately.
8. Passenger Safety and Conduct
Passengers are expected to behave responsibly during the ride. Wearing seatbelts is mandatory. Any actions that endanger the driver, other passengers, or the vehicle, including consumption of alcohol or smoking, are strictly prohibited. Drivers have the right to terminate the journey if passengers engage in prohibited activities.
9. Liability and Limitations
Eagle City Cars is not liable for delays caused by factors beyond our control, such as traffic congestion or extreme weather. In case of an unavoidable delay, passengers will be informed promptly. We are also not liable for loss or damage to personal belongings left in our vehicles, though we will assist in recovering lost items.
10. Lost and Found
Eagle City Cars is not responsible for items left behind in vehicles. However, if you lose an item during a ride, you can contact us immediately, and we will make reasonable efforts to retrieve it. Any items found in vehicles will be kept securely for a limited period, after which they may be disposed of if unclaimed.
11. Accessibility Services
We strive to accommodate passengers with disabilities and special needs. Wheelchair-accessible vehicles can be arranged upon request. If you require additional assistance, such as help boarding or alighting, please inform us during booking so our drivers can be prepared to assist.
12. Child Safety
Passengers traveling with children must provide appropriate child seats or request one during booking, as required by law. It is the responsibility of the passenger to ensure the safety of children during the ride. Additional charges may apply for the provision of child safety equipment.
13. Prohibited Items
Passengers are not permitted to carry illegal, hazardous, or flammable items in vehicles. If a driver suspects the presence of prohibited items, the ride may be terminated, and authorities may be contacted.
14. Pets and Service Animals
Service animals are allowed in all vehicles without extra charges. Pets may be transported only with prior approval, and passengers must ensure they are properly contained or restrained to avoid damage to the vehicle.
15. Airport Transfers
For airport pickups, accurate flight information must be provided during booking. Drivers will monitor flight status and adjust pickup times accordingly. Additional waiting charges may apply for extended delays beyond a grace period.
16. Shared Rides
Shared rides involve multiple passengers and may require additional stops along the way. Travel times may be slightly longer than private rides. Passengers must be respectful of others sharing the ride.
17. Promotions and Discounts
Promotional offers and discounts are subject to specific terms and conditions. They cannot be combined with other offers unless explicitly stated. Eagle City Cars reserves the right to withdraw promotions without prior notice.
18. Third-Party Services
We may partner with third-party services, such as payment processors or booking platforms. While we ensure these partners comply with relevant regulations, we are not responsible for their policies or practices.
19. Service Availability
While we aim to provide services 24/7, availability may be affected by operational constraints or external factors. We reserve the right to refuse service for reasons such as safety or driver availability.
20. Alcohol and Smoking
Consumption of alcohol and smoking are strictly prohibited in our vehicles. Violation of this policy may result in the termination of the ride and additional cleaning charges.
21. Cleaning and Damage
Passengers are responsible for maintaining cleanliness during the ride. Any spillages, soiling, or damage caused to the vehicle may result in additional cleaning or repair charges.
22. Emergency Situations
In case of emergencies, drivers are trained to prioritize passenger safety. Passengers are encouraged to follow driver instructions during such events to ensure everyone’s well-being.
23. Contact Information
All customer inquiries or complaints should be directed to our customer service team at [Contact Information]. We are committed to resolving issues promptly and professionally.
24. Updates to Terms and Conditions
We reserve the right to update these Terms periodically. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.
25. Third-Party Services
We may integrate third-party services (e.g., payment gateways or booking platforms) into our operations. We are not responsible for the actions or policies of these third parties.
26. Termination of Services
We reserve the right to terminate services for passengers who violate these Terms, behave abusively, or pose a risk to safety.
27. Changes to Terms
These Terms may be updated periodically. Customers will be notified of significant changes, and continued use of our services constitutes acceptance of the revised Terms.
28. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be resolved under the jurisdiction of UK courts.
29. Liability
Eagle City Cars is not liable for delays caused by factors beyond our control, such as traffic or weather. Our liability for other claims is limited to the cost of the ride in question.
30. Agreement
By using Eagle City Cars, you confirm that you have read, understood, and agree to these Terms and Conditions.